Legal

Privacy Policy

Last updated 26 September 2026

This policy explains what personal information YourHouseFix collects, why, who it is shared with, and what your rights are. YourHouseFix is a free service for homeowners that connects them with local tradespeople.

Who we are

YourHouseFix is a trading name of YourHouseFix Ltd (company number to follow). We are the controller of the information described on this page, except where this policy says a tradesperson is.

What we collect

Homeowners. When you post a job we collect the details you give us: your name, phone number, email address, postcode, the trade you need, a description of the job and any photos or notes you add. We verify your phone number before the job goes live.

Tradespeople. When you list or claim a business we collect your name, business name, contact details, trade, area, insurance details and register numbers, and, if you subscribe, billing details handled by our payment provider. If you paste a former Rated People profile URL, we keep that URL to check it and to show your years trading.

Everyone. Basic technical and usage information, such as your approximate area and which pages you view, to run and improve the site.

Why we use it

We use a homeowner's job details to send the job to a tradesperson, to confirm and update the job by email and text, to chase a reply on your behalf, and to ask for a review once the work is done. We use a tradesperson's details to run their listing, verify their badges, send them leads and bill them. We also use information, including in aggregated and de-identified form, to run, analyse, improve and develop the service. We only send messages about your jobs or your listing, and we do not pass your details to anyone for their own marketing.

Who we share it with

Leads. When you post a job, your job and contact details are shared with the tradesperson who is offered it, and with no more than three tradespeople in total. Once a tradesperson accepts your job they hold your details as an independent controller: they are responsible for what they do with your information from that point, under their own privacy obligations, and any question about how they use it should go to them first. We tell every tradesperson that your details are for that job only.

Providers. We use trusted providers to run the service, including hosting, our email provider, our text message provider, our sign in provider and our payment provider, which handles card details so that we never see them. We do not sell your personal information.

Reviews. If you leave a review, your first name, the trade and the month of the job are published with it. Your contact details are not.

Your information may also be transferred to a new owner if the business changes hands, see Business transfers below.

Reviews

A review can only be left through a job reference we issued, so every published review relates to a real job on YourHouseFix. Where a tradesperson has offered any incentive for a review, we disclose it alongside the review. We publish all genuine reviews, positive and negative, within 48 hours. A tradesperson has a right of reply but not a veto. Where a review is removed, we show why.

Business transfers

YourHouseFix is a business and may in future be sold, merged with another company, or have its assets transferred or reorganised. If that happens, the information we hold, including tradesperson listings, reviews, and homeowner account and job data, may be disclosed and transferred to the prospective or actual new owner or successor as part of that process, including during due diligence under appropriate confidentiality. The new owner will be entitled to continue using that information to run the service, and will remain bound by a privacy policy at least as protective as this one, or will tell you if anything material changes.

Your choices and rights

You can stop text messages any time by replying STOP, and stop emails using the unsubscribe link in any email. You have the right to ask for a copy of your data, to correct it, or to have it deleted. To do any of these, use our contact page. You also have the right to complain to the Information Commissioner's Office.

How long we keep it

We keep your information only for as long as we need it to provide the service and meet our legal obligations, then delete or anonymise it. Job details are kept while the job is open and for a period afterwards so that reviews, disputes and refunds can be handled.

Contact

For any privacy question or request, please use our contact page.

YourHouseFix is a trading name of YourHouseFix Ltd (company number to follow). No payment is taken from homeowners on this site.